Terms & Conditions

1. General Information

Sanaa Couture reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Any changes will be effective once they are published on our website.

By continuing to use our website after any changes are posted, you agree to the updated Terms & Conditions.

2. Products & Product Information

We make every effort to ensure that product descriptions, images, colours, sizes, and other information displayed on our website are accurate.

However, slight variations in colour, texture, finish, or appearance may occur due to lighting, photography, screen settings, and the handcrafted nature of certain products.

Product availability is subject to change without prior notice.

3. Orders & Order Acceptance

Placing an order on our website does not guarantee its acceptance.

Sanaa Couture reserves the right to accept, reject, or cancel any order at its discretion, including in situations where:

• The product is unavailable or out of stock.
• Incorrect or incomplete information has been provided.
• There is an error in product pricing or description.
• The order appears to be fraudulent or suspicious.
• Delivery to the provided address cannot be fulfilled.
• Circumstances beyond our control prevent us from fulfilling the order.

4. Pricing & Payment

All product prices displayed on our website are subject to change without prior notice.

The applicable price at the time of placing an order will be considered the final product price.

Customers are responsible for providing accurate payment and billing information while placing an order.

We use authorized third-party payment gateways to securely process online payments. Sanaa Couture does not directly store complete payment card or banking information.

5. Shipping & Delivery

Orders are generally processed within 4–7 business days after order confirmation.

Standard delivery may take approximately 10–12 business days, depending on the delivery location.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, operational issues, or other circumstances beyond our control.

6. Cancellation & Exchange

Order cancellations, exchanges, and credit notes are governed by our Cancellation & Exchange Policy.

Customers are requested to carefully review the applicable policy before placing an order.

• Clearance Sale products are not eligible for exchange or refunds unless otherwise stated by Sanaa Couture.
• Monetary refunds are generally not provided for exchanges.
• Eligible exchanges may be processed through a credit note in accordance with our Exchange Policy.

7. Customer Responsibilities

Customers are responsible for providing accurate and complete information while placing an order, including:

• Full name
• Contact number
• Email address
• Complete shipping address
• Apartment, building, or landmark details where applicable
• Correct PIN code

Sanaa Couture will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

8. Damaged or Tampered Packages

Customers are advised to carefully inspect the package at the time of delivery.

If the package appears damaged, opened, or tampered with, customers should refuse to accept the package and immediately contact our Customer Care team.

Any issue regarding a damaged package should be reported within the timeline mentioned in our Shipping Policy along with relevant photos/videos and the Order ID.

9. Website Use

You agree to use the Sanaa Couture website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to the website or its systems.
• Copy, reproduce, modify, or distribute website content without permission.
• Interfere with the security or functionality of the website.
• Submit false, misleading, or fraudulent information.

Sanaa Couture reserves the right to restrict or terminate access to the website if these Terms & Conditions are violated.

10. Intellectual Property

All content available on the Sanaa Couture website, including but not limited to logos, brand names, product images, photographs, graphics, designs, text, videos, and website layout, is the property of Sanaa Couture or its respective content owners.

No content from this website may be copied, reproduced, modified, distributed, published, or used commercially without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment gateways, logistics partners, analytics providers, and other service providers.

While we work with trusted service providers, Sanaa Couture is not responsible for interruptions, delays, errors, or technical issues caused by third-party services.

12. Limitation of Liability

Sanaa Couture will make reasonable efforts to ensure that the website and its services operate smoothly.

However, we shall not be liable for any indirect, incidental, or consequential loss arising from:

• Delays caused by courier or logistics partners.
• Website downtime or technical issues.
• Events beyond our reasonable control.
• Incorrect information provided by the customer.
• Unauthorized use of customer accounts or information caused by the customer's negligence.

13. Force Majeure

Sanaa Couture shall not be responsible for any delay or failure to fulfil an order caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, strikes, government restrictions, pandemics, transportation disruptions, technical failures, or other unforeseen events.

14. Privacy

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge and agree to the collection and use of information as described in our Privacy Policy.

15. Fraudulent Transactions

Sanaa Couture reserves the right to cancel or hold any order that appears to be fraudulent, suspicious, or unauthorized.

We may also take appropriate action where necessary to protect our customers, business, payment partners, and website from fraudulent activities.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or the use of our website shall be subject to the applicable jurisdiction in India.