Shipping Policy

Order Processing

• All orders are processed within 4–7 business days after order confirmation.
• Orders are not shipped or delivered on Sundays or public holidays.
• During high-volume periods, order processing may take slightly longer than usual.

Shipping & Delivery Time

• Standard delivery time is approximately 10–12 business days, depending on your location.
• Delivery timelines are estimated and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, are calculated and displayed at checkout.
• Any additional charges, such as COD fees, will be clearly mentioned before placing the order.

Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS or email.
• Tracking updates may take up to 24 hours to reflect after dispatch.

Delivery Issues

• If an incorrect or incomplete address is provided, delivery delays or return-to-origin charges may apply.
• Sanaa Couture is not responsible for delays caused by courier partners.

Damaged Packages

Non-Delivery / Returned Orders

• Orders returned due to an incorrect address, refusal to accept the package, or failed delivery attempts will not be eligible for a refund.
• Re-shipping charges may apply for re-dispatch of returned orders.

International Shipping